Top Flight Computers Warranties and Return Policies
Top Flight Computers places a top priority on customer service. This means we treat you with the utmost respect before, during, and after the sale. Our support policies are as follows
1) We can warranty all parts in your system installed by us during the system build.
2) We will never charge you for phone support during the lifetime of your system.
3) If, for the first 30 days after you take delivery of your system there happens to be a problem, we will cover all ground shipping costs associated with your issue. After that we will pay for one-way shipping.
4) Even though your system may be outside of its Top-Flight Extended System Warranty period, some individual hardware inside your PC may still carry a manufacturer's warranty. We'll do our best to help you engage those manufacturers should you decide to make repairs yourself.
Providing top-notch technical support is one of our main long-term priorities. All support is provided by our own skilled in-house employees - we NEVER outsource our support! We understand and appreciate how important timely tech support can be in the professional realm.
Work with the peace of mind that your Top Flight Computer is built with the highest quality components, and is supported by US-based, in-house, experienced computer enthusiasts.
Every Top Flight Computer comes with free lifetime tech support via phone/email, free lifetime labor warranty, and free express parts replacement.
To ensure 100% reliability and stress-free Plug-and-Play operation, every Top Flight Computer we build undergoes extensive nondestructive stress and stability testing for at least 72 hours.
Normal Warranty Terms:
The Top-Flight Basic System Warranty:
There is a 30 day warranty on all components purchased and installed by Top Flight Computers. After the initial 30 days, there is an optional extended hardware warranty (see below).
Extended Warranty Terms:
The Top-Flight Optional Extended System Warranty:
This optional extended system warranty guarantees manufacturer specified operational capabilities of the components (purchased by Top Flight Computers) in the system configured in the quote and invoice for a period of 1-3 years. Coverage length is determined by the client.
Component failure due to customer modification (overclocking, aftermarket cooling solutions, etc) after taking system possession from Top Flight Computers is not subject to warranty. Top Flight Computers is not responsible for any physical/non-physical damages/costs caused by system component failure, or by negligent system operation by the user.
Top Flight Computers warranties this computer only for component failure caused by manufacturer recommended operation. Any component failures caused by liquids or other objects, will not be applicable to this warranty, and will not be held subject to replacement by Top Flight Computers.
The Top-Flight Optional Extended Warranty is only available for purchase at the time of system approval.
Components Not Purchased by Top Flight Computers:
There is no warranty for components not purchased by Top Flight Computers.
Refurbished and Used Components:
Refurbished/3rd party CPU/GPU/Motherboards can not have extended warranties applied to them.
Money Back Guarantee:
Top Flight Computers offers a 30 day money back guarantee on systems under $5000. You can return the system if not completely satisfied within 30 days of receiving Top Flight Computers products, and or, from the date of delivery signature specified on your signed invoice. All systems returned are subject to a 20% restocking fee. Shipping costs and any custom work are not refundable, and we are not responsible for return shipping costs. Orders over $5000 are not eligible for return.
All returned merchandise must be accompanied by its original packaging, accessories and manuals. We ask that you make sure that you have educated yourself on the products when you place your order, by contacting a Top Flight Computers sales representative, and realize that what you are ordering can not be changed once the order has gone into production. There is a 5% service fee on all canceled processed orders even if the order hasn’t shipped.
Return and Replacement Policy:
Defective merchandise will be replaced with a like item in a timely manner, upon safe return of the defective merchandise to Top Flight Computers . Top Flight Computers is not responsible for any damages caused by either internal or external equipment, shorted connections or components not installed by or purchased from Top Flight Computers.
Top Flight Computers is not responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, including those purchased from Top Flight Computers. Top Flight Computers will not replace, repair or refund any purchase if an item's serial number does not match what was originally sold. There are absolutely no refunds for custom work (i.e custom paint, special order chassis, custom cutouts).
Top Flight Computers will be not be responsible for shipping to Top Flight Computers after 30 days if an RMA is necessary. Top Flight Computers will only be responsible for shipping back to the customer. Customer is responsible for shipping item to us.
Limited warranty does not cover damages or defects cause by: shipping (other than related to the original shipment from Top Flight Computers), improper installation, misuse, modifications, unauthorized repair, adjustments, or excessive electrical power.
Warranties and 30-Day Money Back Guarantee only applies to system(s) sold directly by Top Flight Computers.