The Top-Flight Process
What is the The Top-Flight Process?
When you consider acquiring a custom computer from us, you'll go through a comprehensive system-needs analysis with our Lead Designer.
This process has been developed to take into account all phases of a custom computer build, to ensure that all of your needs are met, and that you're satisfied with the system configured.
This process includes (and is not limited to) the following:
Initial System Conceptualization
A brief 15 minute phone call to get an idea of what you're thinking about for your system. We'll go over system use, overall system performance, visual quality desired (if gaming), and any specific considerations you have.
If you would like to have a Skype consultation/meeting, we would be happy to schedule one. Please let us know in advance.
Don't worry, all consultations are free, we're here to make sure you have the perfect system for your needs!
System Configuration and Approval
We'll configure a custom quote that incorporates all of the data acquired during the consultations (and any potential extended warranties desired).
If the quote is acceptable, the quote will be approved, and the build can proceed. Otherwise, we'll revise the quote to fit the updated information from you.
At any point prior to quote approval, you can contact us to have your quote revised.
Once the quote is approved, full payment of the approved hardware is required (payment method can be determined with us).
We'll keep you updated on the tracking information, and will let you know when everything has arrived. If something is routed incorrectly, we'll let you know as soon as possible.
System Construction/Social Media Coverage
Once the approved hardware spec has arrived, we'll commence System Construction.
System Construction includes Social Media Updates via Facebook Live and a build gallery on Instagram.
You are encouraged to watch the construction process. We'll use a hashtag of your System ID (e.g. #blackout, #riseoftheempire, #gamingrox, etc) to make it easy to find.
Upon System Construction Completion, we'll send you an electronic invoice of the installed hardware, as well as remaining balance costs.
System Delivery and Finalization
If you are within 20 miles of our shop, we'll deliver your custom-built computer to you, free of charge. System Installation is also included in this delivery service.
If you are outside 20 miles of our shop, a small delivery fee will be applied, we'll still deliver your system to you (within reason).
Upon System Delivery and Installation, we'll go over the invoice with you to ensure that you are satisfied with your new custom-built computer.
Signature on the paper invoice is required to complete the process.