The Top-Flight Process

 
the top flight process

When you consider acquiring a custom computer from us, you'll go through a comprehensive system-needs analysis with our Lead Designer. This process has been developed to take into account all phases of a custom computer build, to ensure that all of your needs are met, and that you're satisfied with the system configured.

This process includes (and is not limited to) the following: Initial Conceptualization, Configuration and Approval, Tracking, Construction, Final Delivery and Installation.

 

Initial Conceptualization

  1. A brief phone call to get an idea of what you're thinking about for your system.

  2. We'll go over system use, overall system performance, visual quality desired (if gaming), and any specific considerations you have.

  3. Don't worry, all consultations are free, we're here to make sure you have the perfect system for your needs!


Configuration and Approval

  1. We'll configure a custom quote that incorporates all of the data acquired during the consultations, and any potential extended warranties desired.

  2. If the quote is acceptable, the quote will be approved, and the build can proceed. Otherwise, we'll revise the quote to fit the updated information from you.

  3. At any point prior to quote approval, you can contact us to have your quote revised.

  4. Once the quote is approved, full payment of the approved hardware is required. Payment method can be determined with us.


Tracking

  1. We'll keep you updated on the tracking information, and will let you know when everything has arrived. If something is routed incorrectly, we'll let you know as soon as possible.


Construction

  1. Once the approved hardware spec has arrived, we'll commence System Construction.

  2. System construction includes a live stream build on Facebook Live and a post-build gallery on Instagram.

  3. You are encouraged to watch the construction process. We'll use a hashtag of your system name (e.g. #blackout, #riseoftheempire, #gamingrox, etc) to make it easy to find.

  4. Once your PC is built, configured, and has passed our stress tests, we'll send you an electronic invoice of the installed hardware, as well as remaining balance costs.


Final Delivery and Installation

  1. If you are within 20 miles of our shop, we'll deliver your custom-built computer to you, free of charge. We can also install the computer in your home or office.

  2. If you are between 20-150 miles of our shop, a delivery fee will be applied, we'll still deliver your system to you.

  3. If necessary, we can ship your computer to you. This comes with added cost, and requires the use of a 3rd party (we don’t ship via FedEx due to the rather sensitive nature of our work.


Our goal is to design the best system for your needs, while providing you with a superior overall experience.