What is The Top-Flight Process?
You might have seen the link in the top and bottom navigation bar for the "Top-Flight Process", and wondered what it was for. "What is this strange button they've put on their website, I haven't seen it before" might have crossed your mind. Being that we're a smaller design firm, we place incredibly high value on customer satisfaction. To get that, we need your trust. A custom computer is not a run-of-the-mill computer from Dell, it's not some plastic heap you buy from Walmart. A custom computer is a system configured to fit you perfectly. And to ensure that the finished product comes out perfectly, we tell you up front exactly what will happen when you contact us regarding a custom computer build.
When you contact Top Flight Computers, you'll be in complete contact with our Owner/Lead Designer from start to finish. We will listen to your needs and requirements, and help guide you to getting the perfect system quote.
We're available via call, text, email, Facebook, Instagram, Twitter, Google Plus, YouTube (soon), and Skype. Saying we put a priority on being available is a bit of an understatement. We understand that you have questions and concerns, and we try to resolve them as quickly as possible.
If you decide you want to change your system, that's fine. We work with you to ensure that you are happy with the designed system. Any changes prior to quote approval are welcome.
We'll keep you updated on the shipping status of your components, and will let you know when everything has arrived. If something has been routed incorrectly, we will let you know as soon as possible.
System Construction and Social Media Coverage
Once the components have arrived, we'll being construction of your monster computer! You are encouraged to watch the construction progress, we use Facebook, Instagram, Twitter, and YouTube in our social media coverage. We'll generally have a project-specific hashtag that you can key in on, such as #batmanblackout, or #themidasmonster. If you'd like to check out your PC on Skype, let us know in advance, as it will prolong the completion time. Upon completion of your custom computer, we'll send you an electronic copy of the final documentation, as well as remaining balance costs to be paid.
System Delivery and Process Finalization
If you are within 20 miles of our shop, we'll deliver your computer to you, free of charge. System installation is included as well. If you are outside 20 miles of our shop, a small delivery fee will be applied, and we'll still deliver your system to you. If you are more than 2 hours away, we can still hand-deliver your system to you, although shipping it is most likely more economical.
Upon delivery of your system, we'll go over the final documentation with you, to ensure that you are satisfied with your new custom computer. Signature of the paper documentation and payment of remaining balance is required to complete The Top-Flight Process